To report yard lights that are out or need repair, please complete and submit the form below.
If you have an immediate inquiry, please feel free to call our Customer Contact Centre during the hours of 7am to 7pm from Monday to Friday at
1-866-436-7847 (electricity customers only).
You will be contacted with a confirmation of this request within 3 business days. How would you prefer to be contacted?
Please note: Information submitted through this form will be encrypted for your security.
Required fields are marked with an asterisk (*).
If you have any questions, please see the Frequently Asked Questions page.
We ask that you provide basic contact information about yourself in case we have questions and need to follow up with you. Most yard light outages can be repaired within 10 business days. However, damage to underground facilities may require additional time to repair.
The Customer agrees to take responsibility for and pay for electricity-related services provided by FortisBC in accordance with the rates, rules and regulations approved by the BC Utilities Commission. Copies of the tariff, rules and regulations are available online or upon request.
The Customer is responsible for notifying FortisBC, in advance, when a service is no longer required. Until notification is given, the Customer is liable for all electricity-related charges accumulated on the Customer's account.
If the Customer agrees to the above conditions and, to the best of his or her knowledge, all information provided is true and accurate, please click the submit button below.
Please review all information prior to submitting your application. If you're satisfied with this information, please click the submit button.