Request yard light repairs

To report yard lights that are out or need repair, please complete and submit the form below.

If you have an immediate inquiry, please feel free to call our Customer Contact Centre during the hours of 7am to 7pm from Monday to Friday at 1-866-436-7847 (electricity customers only).

You will be contacted with a confirmation of this request within 3 business days. How would you prefer to be contacted?

  By email address
By phone

Please note: Information submitted through this form will be encrypted for your security.

FortisBC respects the privacy of its customers and recognizes the need to protect confidential information in its possession. Such information may be used in the collection of accounts, requests from legal and regulatory bodies including the BC Utilities Commission and as required or permitted by law. By providing the requested information, you consent to the use, collection and disclosure of this information for such purposes. FortisBC will safeguard all the information you provide to us, in accordance with our Privacy Statement. Please note that email is not a secure form of communication. To learn more about FortisBC's commitment to privacy and confidentiality, please view our Privacy Policy. By submitting this form, you agree and consent to this privacy policy.

Required fields are marked with an asterisk (*).

If you have any questions, please see the Frequently Asked Questions page.

Please leave the following field blank
For administrative use only:

We ask that you provide basic contact information about yourself in case we have questions and need to follow up with you. Most yard light outages can be repaired within 10 business days. However, damage to underground facilities may require additional time to repair.


STEP 1 - Primary electricity account holder information

*Last name:
*First name:
*Home phone number:
Account Number:
*Email address:

STEP 2 - Yard light information


What is the street address of the light in question?

What is the number on the pole:
What type of pole is it:   Wood  Steel
Describe the lighting concern:
What side of the road is it on:   North
Is there a landmark near it (ie hydrant, mailbox, etc.)
Can the pole be marked with ribbon or tape?   Yes, it is marked
  No, it is not marked
Additional Comments:
In submitting this form, the Customer acknowledges and agrees to the following conditions:

The Customer agrees to take responsibility for and pay for electricity-related services provided by FortisBC in accordance with the rates, rules and regulations approved by the BC Utilities Commission. Copies of the tariff, rules and regulations are available online or upon request.

The Customer is responsible for notifying FortisBC, in advance, when a service is no longer required. Until notification is given, the Customer is liable for all electricity-related charges accumulated on the Customer's account.

If the Customer agrees to the above conditions and, to the best of his or her knowledge, all information provided is true and accurate, please click the submit button below.

Please review all information prior to submitting your application. If you're satisfied with this information, please click the submit button.