Request new electrical construction/upgrade of service

Do you need to initiate a request or get a quote for new construction or changes and upgrades to existing electricity service?

The following are some examples of activities that require a Service Request Form to be completed:

  • New Construction Services
  • Changes to Existing Services
  • Upgrade Service - Amps
  • Change to pole/conduit cable
  • Add / Delete / Change / Relocate Metering
  • Disconnect / Reconnect Service
  • Removal of Service - Meter, Wires, Poles, and/or Transformers
  • Moving a Trailer Onto a Lot

Once you have submitted a Service Request Form, a Customer Service Representative will contact you within 3 business days to provide a reference number. This reference number is important for us to track your progress and make any necessary changes to your request if needed.

Please read and fill out the following request form to request a new construction or upgrade to service.

FortisBC respects the privacy of its customers and recognizes the need to protect confidential information in its possession. Such information may be used in the collection of accounts, requests from legal and regulatory bodies including the BC Utilities Commission and as required or permitted by law. By providing the requested information, you consent to the use, collection and disclosure of this information for such purposes. FortisBC will safeguard all the information you provide to us, in accordance with our Privacy Statement. Please note that email is not a secure form of communication. To learn more about FortisBC's commitment to privacy and confidentiality, please view our Privacy Policy. By submitting this form, you agree and consent to this privacy policy.

Required fields are marked with an asterisk (*).

Note, natural gas customers should call 1-888-224-2710 (Monday to Friday, 7am to 8pm) or visit the natural gas section of our website for more information.

If you are moving in the next 2 days, please call our Customer Contact Centre during the hours of 7am to 7pm Monday to Friday at 1-866-436-7847 (electricity customers only) .

Otherwise, you will be contacted with a confirmation of this request within 3 business days. How would you prefer to be contacted?

  By email address
By phone

Please note: Information submitted through this form will be encrypted for your security.

If you have any questions, please see the Frequently Asked Questions page.

Please leave the following field blank
For administrative use only:


STEP 1 - Primary electricity account holder information

*Customer Type:  Residential     Business   
(If business, please enter business name under "customer name" and the person who is financially responsible under "other contact name")
*Customer Name:
Other Contact Name:
*Home phone number: Area Code e.g. 250:
Number e.g. 555-1234:
Work phone number: Area Code e.g. 250:
Number e.g. 555-1234:
Cell Phone: Area Code e.g. 250:
Number e.g. 555-1234:
Fax Number: Area Code e.g. 250:
Number e.g. 555-1234:
*Email address:
*Confirm email address:
We need you to provide us with the name of the electrician that will be doing the electrical work. This is important because the electrician will be calling on your behalf with confirmation of service requirements and electrical affidavits. If you currently do not have an electrician or will be doing the electrical work yourself, please make a note in the electrician field stating "self" or "none at this time".
Electrician Name/Company:
Phone Number: Area Code e.g. 250:
Number e.g. 555-1234:
FortisBC Account Number:

STEP 2 - Provincial Sales Tax (PST)


Purchasers of energy products have an obligation to advise suppliers where they may be subject to seven per cent PST. Residents of British Columbia are charged only 5 per cent GST on energy being used for personal use or consumption at a residence by the owner, long term tenant or other occupant of the residence. Residential use does not include business, commercial or industrial use. Learn more about PST and energy products.

If you chose Residential as your customer type above, please confirm your eligibility by answering the following three questions:

1. Will you provide short term-rentals at this location?  Yes   No
Example: Property that is rented out on a nightly or weekly basis, any term under one month. This could be a single family home, condominium or apartment such as a vacation property or a rental for the purpose of generating additional income.
2. Will a business operate at this location or use the property for commercial or industrial use?  Yes   No
Example: Any home-based business or home office (self-employed), such as a daycare, hair salon, mechanic services, bookkeeping services or farm. A property used to store scrap metal for resale, provide welding services on the property, or maintain vehicles used for business. Also includes spec homes, even if empty and unsold.
3. Will this meter be used solely for equipment or lighting outside of the residence?  Yes   No
Example: Meter is for an irrigation pump or yard light.

STEP 3 - Your current mailing address

*Mailing Name:
*Postal/zip code:
What is the address you are requiring new construction or upgraded service for?
Street Name:
Street Type:
Building Number:
Duplex/Apartment Number:
Lot Number:
District Number:
Plan Number:
Highways Permit Number:
Master/Subdivision Extension:
What type of service is this for?  Commercial
Are you requesting a New Temporary Service?   Yes 
  Not Applicable 
Are you requesting a New Permanent Service?   Yes 
  Not Applicable 
Are you requesting to change from a Temporary Service to a Permanent Service?   Yes 
  Not Applicable 
Will the Temporary Service be removed at the time the Permanent Service is installed?   Yes 
  Not Applicable 
Are you proposing to upgrade an Existing Service?   Yes 
  Not Applicable 

STEP 4 - New service information

If you know what the service requirements are, please complete the following. If you do not know what is required, please contact your electrician and they will be able to provide you with this information. The electrician can also call on your behalf and quote the reference number that you will be given by a FortisBC Customer Service Representative.
Phase:  Single phase     Three phase   
Underground or Overhead Service:  Overhead     Underground   
What kind of heat:
Important - A permit is required PRIOR to FortisBC personnel commencing work. The electrician usually obtains the necessary permit and places it on site in conjunction with FortisBC employees completing the work. If there is no permit on site when crews are dispatched to complete the work, a $182.00 false site visit will be charged to the primary person who is financially responsible for the project.
*Do you currently have a Permit or Electrical Affidavit on site?   Yes 
  Not Applicable 
*Are you willing to be financially responsible for this project?   Yes 
Comments and Additional Information:
In submitting this form, the Customer acknowledges and agrees to the following conditions:

The Customer agrees to take responsibility for and pay for electricity-related services provided by FortisBC in accordance with the rates, rules and regulations approved by the BC Utilities Commission. Copies of the tariff, rules and regulations are available online or upon request.

The Customer is responsible for notifying FortisBC, in advance, when a service is no longer required. Until notification is given, the Customer is liable for all electricity-related charges accumulated on the Customer's account.

If the Customer agrees to the above conditions and, to the best of his or her knowledge, all information provided is true and accurate, please click the submit button below.

Please review all information prior to submitting your application. If you're satisfied with this information, please click the submit button.