Please read and fill out the following form to request a refund for electricity services. If we require your signature we will notify you.
Required fields are marked with an asterisk (*).
Note, natural gas customers should call 1-888-224-2710 (Monday to Friday, 7am to 8pm) or visit the natural gas section of our website for more information.
If you are in a hurry, please call us at
1-866-436-7847 (electricity customers only)
. Otherwise, you will be contacted with a confirmation of this request within 3 business days. How would you prefer to be contacted?
Please note: Information submitted through this form will be encrypted for your security.
If you have any questions, please see the Frequently Asked Questions page.
You provided us with 2 pieces of ID when you opened this account. Please enter those pieces of ID for verification.
What is the FortisBC service address you require a refund on?
The Customer agrees to take responsibility for and pay for electricity-related services provided by FortisBC in accordance with the rates, rules and regulations approved by the BC Utilities Commission. Copies of the tariff, rules and regulations are available online or upon request.
The Customer is responsible for notifying FortisBC, in advance, when a service is no longer required. Until notification is given, the Customer is liable for all electricity-related charges accumulated on the Customer's account.
If the Customer agrees to the above conditions and, to the best of his or her knowledge, all information provided is true and accurate, please click the submit button below.
Please review all information prior to submitting your application. If you're satisfied with this information, please click the submit button.