Request refund for an electricity account

Please read and fill out the following form to request a refund for electricity services. If we require your signature we will notify you.

FortisBC respects the privacy of its customers and recognizes the need to protect confidential information in its possession. Such information may be used in the collection of accounts, requests from legal and regulatory bodies including the BC Utilities Commission and as required or permitted by law. By providing the requested information, you consent to the use, collection and disclosure of this information for such purposes. FortisBC will safeguard all the information you provide to us, in accordance with our Privacy Statement. Please note that email is not a secure form of communication. To learn more about FortisBC's commitment to privacy and confidentiality, please view our Privacy Policy. By submitting this form, you agree and consent to this privacy policy.

Required fields are marked with an asterisk (*).

Note, natural gas customers should call 1-888-224-2710 (Monday to Friday, 7am to 8pm) or visit the natural gas section of our website for more information.

If you are in a hurry, please call us at 1-866-436-7847 (electricity customers only) . Otherwise, you will be contacted with a confirmation of this request within 3 business days. How would you prefer to be contacted?

  By email address
By phone

Please note: Information submitted through this form will be encrypted for your security.

If you have any questions, please see the Frequently Asked Questions page.

Please leave the following field blank
For administrative use only:


STEP 1 - Primary electricity account holder information

*Last name:
*First name:
*Date of birth:   Month:    Day:    Year: 
*Home phone number:
Account Number:
*Email address:
*Confirm email address:

You provided us with 2 pieces of ID when you opened this account. Please enter those pieces of ID for verification.

BC driver's license number:
BC Services Card/Care Card number:
BC ID number:
Other - government issued ID number and type:

STEP 2 - Service and mailing address information


What is the FortisBC service address you require a refund on?

*Postal/zip code:
* If your mailing address is different than your service address, please fill out the information below.
My mailing address is the same as my service address
Postal/zip code:
In submitting this form, the Customer acknowledges and agrees to the following conditions:

The Customer agrees to take responsibility for and pay for electricity-related services provided by FortisBC in accordance with the rates, rules and regulations approved by the BC Utilities Commission. Copies of the tariff, rules and regulations are available online or upon request.

The Customer is responsible for notifying FortisBC, in advance, when a service is no longer required. Until notification is given, the Customer is liable for all electricity-related charges accumulated on the Customer's account.

If the Customer agrees to the above conditions and, to the best of his or her knowledge, all information provided is true and accurate, please click the submit button below.

Please review all information prior to submitting your application. If you're satisfied with this information, please click the submit button.